Refund policy

Return and Refund Policy

At RELOR NATURALS, we are committed to providing high-quality products made with care from natural ingredients. We want you to be completely satisfied with your purchase. However, due to the personal and hygienic nature of our products, we have specific guidelines for returns and refunds to ensure safety and compliance with health standards. This policy applies to all purchases made through our website, relornaturals.com

1. Eligibility for Replacement

  • Defective or Damaged Products: If your product arrives damaged, defective, or not as described (e.g., broken packaging or manufacturing flaws), you may request a return for a replacement.
  • Wrong Item Shipped: If you receive an incorrect product, we will gladly replace it.
  • Unopened and Unused Products: Returns are only accepted for products that remain in their original, unopened packaging with seals intact. Once opened or used, products cannot be returned due to hygiene and safety reasons.
  • Time Frame: You must notify us of any issues within 7 days of receiving your order. Returns must be initiated within this period to be eligible.

2. Non-Returnable Items

  • Opened, used, or partially used products.
  • Products that have been tampered with or altered in any way.
  • Items damaged due to improper handling by the customer after delivery.
  • Personalized or custom orders (if applicable in the future).
  • Any products returned without original packaging or proof of purchase.

Please note: As our products are natural and handmade, slight variations in color, scent, or texture are normal and do not qualify as defects.

3. Return Process

  1. Contact Us: Email us at [your support email, e.g., admin@relornaturals.com or use our website's contact form within 7 days of delivery. Provide your order number, a description of the issue, and photos of the product and packaging if applicable.
  2. Approval: We will review your request and provide return instructions, including a return authorization if approved.
  3. Ship Back: Return the item(s) in their original packaging to the address we provide. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item or defect), in which case we will reimburse reasonable shipping fees.
  4. Inspection: Upon receipt, we will inspect the returned items. If they meet our eligibility criteria, we will process your refund or replacement.

4. Refunds

  • Refund Amount: Refunds will be issued for the full product price (excluding original shipping fees) via the original payment method.
  • Processing Time: Refunds are typically processed within 5-7 business days after we receive and inspect the returned items. It may take additional time for the refund to appear on your statement, depending on your payment provider.
  • Replacements: If you prefer a replacement instead of a refund, we will ship a new item at no additional cost, subject to availability.

5. Cancellations

  • Orders can be canceled before shipment for a full refund. Once shipped, the order falls under our return policy.
  • To cancel, contact us as soon as possible at admin@relornaturals.com.

6. Additional Notes

  • This policy complies with relevant consumer protection laws in India. In case of disputes, we encourage amicable resolution, but you may also approach consumer forums if needed.
  • We reserve the right to update this policy at any time. Changes will be posted on our website.
  • For any questions or assistance, reach out us. We're here to help!

Thank you for choosing RELOR NATURALS. Your satisfaction is our priority!